Refund Policy

At Brighter Smile , your satisfaction is our priority. If you're not fully happy with your order, we’re here to help.

🛍️ Eligibility for Refunds

• Refunds are available for items returned within 3 days of delivery.
  
  

• To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it.
  
  

• Proof of purchase (order confirmation or receipt) is required to process a refund.
  
  

📦 Return Process

1. Contact our support team at sensecollects@gmail.com to initiate a return.
   
   

2. Once your return is approved, you’ll receive return instructions, including the return address.
   
   

3. After we receive and inspect your returned item, we’ll notify you of the refund status.
   
   

⏳ Refund Timeline

• If approved, your refund will be processed within 5 business days.
  
  

• A credit will automatically be applied to your original method of payment. Please allow additional time for your bank or credit card company to post the refund.
  
  

❌ Non-Refundable Items

The following items are not eligible for refunds:

• Sale or discounted items
  
  

• Gift cards
  
  

• Perishable or custom-made products (if applicable)
  
  

• Any item not in original condition, or returned beyond the [5-day] window
  
  

💡 Late or Missing Refunds

If you haven’t received a refund yet:

1. First, recheck your bank account.
   
   

2. Then contact your credit card company — it may take some time before your refund is officially posted.
   
   

3. Next, contact your bank. There’s often some processing time before a refund is posted.
   
   

If you’ve done all of this and still haven’t received your refund, please contact us at Brightersmilee1@gmail.com